31 May - 01 June, 2017 | Bayview Eden, Melbourne, VIC

Dr Laura-Anne Bull

Pro Vice Chancellor Student Engagement and Equity
University of South Australia


9:50 AM JOINT PLENARY PANEL DISCUSSION : Student Centric Design: Requirements for Creating a Support Platform for Boosting Student Experience in order to Engage and Retain

The increasing level of student diversity, the increasing costs of delivering HE, the reduction in government/ state funding and resource constraints means delivering an excellent quality student experience has never been more challenging. The HE market has become increasingly competitive and students have become more demanding and better informed about what support services they expect to receive whilst studying at university. As a result, institutions need to provide an excellent quality student experience to increase attraction and retention. This panel discussion will bring together support service experts as well as
  • Understanding student expectations, needs and requirements in order to establish effective support services
  • Personalizing learning and teaching experience as well as student services
  • How can you create a true end-to-end solution, that has the ability to be scaled across the institute, and has the required balance for increased engagement, satisfaction and student centric service delivery


Check out the incredible speaker line-up to see who will be joining Dr Laura-Anne.

Download The Latest Agenda