Student Services Transformation 2017

Australia’s higher education sector is currently undergoing fundamental transformations in terms of its operations of core administration and student facing support functions in order to reduce operating costs and streamline processes. With announcements for 20% government funding cuts, increased competition, rising technology developments; business transformation efforts are aimed at not only reducing costs but delivering high quality, customer-focused services which meet the needs of students.

At a time of increased student numbers, service enhancement will be achieved through improving and standardizing processes, streaming activities as well as utilizing innovative technology.

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Student Services Transformation 2017 will be focused on the following key themes:

Deciding on an appropriate operating model in order to reduce costs and increase efficiency

Delivering student centric services

Gaining stakeholder buy in and effectively communicating change initiatives

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