Chris VeraaDirector Student Experience
Central Queensland University
3:10 PM CASE STUDY : Integrating Support Services across Various Campuses at CQ University in order to create an Agile and Responsive Service Culture for Improved Student Experience
Significant forces of change are reshaping the higher education sector in Australia and globally. CQ University is no exception, with 26 delivery sites across 5 states and 35,000 students expansion has been evident. Support service models across universities tend to be weighed down by hierarchy, inefficiency and a culture that does not adequately encourage trust in decision-making. In this session, Chris will look at CQ University’s journey to deliver personable, flexible and effective support services.
- Provide high quality support services that are easy to navigate, consistent, personable and responsive
- Establish a streamlined professional services structure that can better meet the varying demands across the various campuses throughout the academic year
- Centralized provision of general student services as well as accessible specialist support located across various campuses