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In this article, Chris Veraa, Director of Student Experience at CQUniversity, shares insight into the steps his team has taken to establish a streamlined professional services structure that meets varying student demands across multiple campuses and the lessons learned from their transformation journey to date.
Ahead of Student Services Transformation 2017 we’ve aimed to answer this question by summarising 10 key elements universities should consider to ensure effective and successful student services transformation.
Each step has been put together to cater for universities at different stages of the journey, with the aim to help you deliver student centric services to drive improved retention and ROI in an increasingly competitive landscape.
Read on to learn the core things universities across Australia are considering when it comes to driving efficiency and business gains through services transformation.