Student Services Officer
4:30 PM PANEL DISCUSSION : Requirements for Creating a Technology Platform to Support High Quality Student-Centered Service Approach
This panel discussion will bring together students services experts and technology experts to discuss what a optimal technology platform will look like in order to provide high quality student services. Most universities adhere to a legacy system where even incremental changes are difficult. This session will allow participants to discuss how change can be brought and what needs to change.
- Integrating customer relationship management and student enquiry management system
- The use of learning analytics and robotic process automation
- Additional student self service functionality such as the provision of integrated online applications