Ruth Bonser

This panel discussion will bring together students services experts and technology experts to discuss what a optimal technology platform will look like in order to provide high quality student services. Most universities adhere to a legacy system where even incremental changes are difficult. This session will allow participants to discuss how change can be brought and what needs to change.

• Integrating customer relationship management and student enquiry management system
• The use of learning analytics and robotic process automation
• Additional student self service functionality such as the provision of integrated online applications