Professor Glen Bates
Pro Vice-Chancellor (Student Advancement)
2:30 PM CASE STUDY : Use of Predictive Data to Better Allocate Resources and Improve ROI at Swinburne’s Centre for Career Development
Student experience is defined as the totality of a student’s interaction with the interaction. With various student touch points, universities are looking at transforming the service delivery of these services in order to enhance the total student experience. Career development is fast becoming a crucial service being demanded by students. In this session Glen will look at how predictive data and effective allocation of resource is being used to transform career development support at Swinburne.
- Importance of becoming student centric in the delivery of support services
- Benefits of becoming aware of captured data, and using that data as a guideline for connecting support
- Optimizing resource allocation for improved return on investment and for providing students with the services they need