Lynn McClellandExecutive Director - Student Services and Communications
University of Canterbury
1:50 PM CASE STUDY : Establishing a Clear Vision Supported by Principles of Delivery for Revamping the University of Canterbury’s Student Management System
The current structure of administrative support to students is disjointed and opportunities exist to remove duplication of effort between the centre and faculties. With students expecting timely and personal services, institutes need to have a model where information can be sourced centrally but also have services available at a faculty level. In this session Lynn discusses the importance of establishing a vision initially and then is later supported by principals of delivery, and constant evaluation and feedback.
- Differentiate the responsibilities and activities between what is to be managed at the centre and at the faculties
- Transformation of processes end to end, bring staff and student together – multi faceted delivery
- Increased efficiency and effectiveness in its delivery of administrative support to students
- Improving overall student experience