31 May - 01 June, 2017 | Bayview Eden, Melbourne, VIC

Elizabeth Dinn

Manager Student Administration
Australia National University


9:10 AM CASE STUDY : Providing Proactive Student Services at ANU with the Vision of “No Additional Resources”

Even though most universities can give a long list of their student support services, it does not necessarily mean that all the services are actively functioning and benefiting the students effectively. ANU has completed various transformations using the vision No Additional Resources and No Assistance with IT Applications with a key focus on moving from a reactive to a proactive service delivery model. In this session Elizabeth will outline the work she has been doing
  • Using the Procedure manual to formulate a Student Team Activity Calendar - by doing this all team members are aware of the monthly task/events and participate in the preparation, completion of all processes involved. This has enable the staff to be prepared for the month and cross train each other in the tasks
  • We also designed and built inhouse e forms which can be downloaded to the spread sheets – reducing the cost of paper and duplication
  • Record the student appointment and discussions by consulting with the sub deans, staff were able to design an online form to be completed by the staff meeting the student which is immediately uploaded onto the students electronic student file


Check out the incredible speaker line-up to see who will be joining Elizabeth.

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