Dr Richard Frampton
Executive Director – Student Services and Administration
La Trobe University
1:50 PM Transitioning La Trobe’s Student Management Function on to the Could for Meeting Student Demands
Digital natives are demanding more timely access anywhere and at anytime. University student services models at times are not equipped to handle these requirements. Institutes are facing similar challenges of budget limitation, increased demand and process constraints and from an operational standpoint its not always clear which direction to take. This session looks at how La Trobe has been transition their student management function to the cloud in order to move beyond a traditional services model to one that is equipped to handle the customers of the 21st century.
- Improving customer service through multi – faceted solutions delivered through various channels
- Providing a consistent experience for students while responding to unique and personalised needs
- Enable access to information at a faster pace, during more hours of the day